All Silver Legends merchandise is unconditionally guaranteed. If you are not satisfied with your purchase for any reason, please let us know so we can take care of you. Refund process A refund will be credited back to your original method of payment, minus shipping fees after merchandise is received back by Silver Legends. If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed. Merchandise that is damaged or altered in any way by a Jeweler cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned. Funds minus shipping fees will be returned back to your original method of payment after undamaged merchandise is received by Silver Legends. Where do I ship my return/exchange? Returns and exchanges must be mailed to Silver Legends 1825 Jason Drive, Cinnaminson, NJ 08077. How do I ship my return/exchange? Pack and seal your box securely, in the original package if possible.  You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost.  Silver Legends will not guarantee reimbursement for shipments which are lost or damaged in transit back to us. You will have to contact the shipping carrier for compensation. Packages must be returned prepaid. We do not accept COD.